Candidate Profile Summary

Bilingual Tour Guide (English/Spanish) with 1+ years of experience leading walking tours, cultural excursions, and day trips for international travelers. Skilled in storytelling, group management, guest engagement, and itinerary execution, with strong knowledge of local history, art, gastronomy, and hidden spots. Proven ability to deliver safe, memorable, and high-rated experiences, adapt tours to diverse audiences, and handle logistics (timings, tickets, transport, supplier coordination). Calm under pressure, service-driven, and focused on guest satisfaction and repeat bookings.

Core Competencies

• Guided tours: walking tours, museum tours, city highlights, food & wine tours
• Audience engagement: storytelling, humor, interactive Q&A
• Group management: crowd control, pacing, accessibility adaptation
• Customer service: conflict resolution, complaint handling, VIP guests
• Operations: meeting points, check-ins, ticketing, route planning
• Safety: risk awareness, emergency response, lost guest procedures
• Sales & upsell: add-ons, local recommendations, partner referrals
• Tools: Google Maps, WhatsApp groups, ticketing/booking platforms, POS

Languages

• English: [Fluent/C1/C2]
• Spanish: [Fluent/C1/C2]
• Other: [Optional]

Experience Highlights (Bullets you can reuse)

• Led [X] tours per week for groups of [X–X] guests, ensuring punctuality, safety, and strong engagement.
• Delivered bilingual commentary in English and Spanish, tailoring content to guest interests and age range.
• Maintained [4.8+/5] average rating through excellent service, clear communication, and memorable storytelling.
• Coordinated logistics with drivers, museums, restaurants, and local partners, handling last-minute changes smoothly.
• Upsold optional experiences (food tastings, private add-ons), contributing to [X]% revenue uplift / attachment rate.
• Managed guest issues professionally (missed meeting points, weather disruptions, mobility needs) while protecting the schedule.

Certifications (Optional but Strong)

• First Aid/CPR (recommended)
• Licensed Guide (if required locally)
• Tourism / History / Art History coursework
• Driver’s license (if role includes transport)

Personal Traits (Employer-Friendly)

Professional, punctual, energetic, culturally sensitive, and detail-oriented. Confident public speaker with a warm hosting style and strong ability to build rapport quickly.

Candidate profile

Position

Tour Consultant (B2B/B2C) – Remote | European Customized Tours (Wine & Heritage) | Markets: NA / LATAM / AUS

Mission

Convert inbound and partner-led demand into profitable bookings by designing and selling high-quality European wine, cultural, and historical itineraries, delivering excellent client experience from first inquiry through post-trip follow-up.

Ideal candidate snapshot

A consultative travel seller with strong Europe product knowledge who can build tailor-made itineraries (FIT and small private groups), manage trade partners and direct clients, and communicate fluently across time zones with professional written proposals. Commercially disciplined (margin-focused) and operationally strong (supplier coordination and service recovery).

Core responsibilities (tailored)

B2C (direct travelers)

• Qualify traveler intent (occasion, style, pace, budget, preferences, mobility).
• Design custom itineraries: wine regions, tastings/estates, guides, transfers, boutique hotels, cultural highlights.
• Present proposals clearly (good/better/best or modular options), close bookings, collect deposits, and manage changes.

B2B (partners in NA/LATAM/AUS)

• Support agencies/affiliates with partner-ready quotes, net rates/markup structures, and white-label documents where needed.
• Manage SLAs, allocation/availability, and high-touch trip details; protect profitability while maintaining partner trust.
• Handle group series/light groups when relevant (wine clubs, alumni groups, special interest travel).

Operations & experience delivery

• Coordinate European suppliers (DMCs, wineries, guides, transport, hotels).
• Own documentation: confirmations, vouchers, day-by-day itineraries, terms/cancellation policies.
• Provide disruption management (weather/strikes/overbookings) and service recovery.

Essential knowledge & skills

Europe product competence

• Demonstrable familiarity with key wine regions and logistics (examples: Bordeaux, Burgundy, Champagne, Rhône/Provence, Tuscany/Piedmont, Rioja/Ribera, Douro, Mosel, Tokaj, etc.).
• Strong grounding in heritage/historical touring (licensed guides, timed entries, museum policies, peak-season constraints).
• Practical routing sense: pacing, drive times, regional clustering, and seasonality.

Customized itinerary design

• Can build day-by-day itineraries quickly with accurate assumptions.
• Skilled in matching experiences to traveler profiles (foodie, luxury, budget, active, senior-friendly, honeymoon, multigenerational).

Commercial strength (sales + margin)

• Consultative selling, objection handling, and closing.
• Comfortable discussing value, trade-offs, and pricing; disciplined with margin and cost control.
• Understands net vs gross pricing; can package and upsell (private guides, premium tastings, upgrades, insurance).

Operational excellence

• Supplier negotiation and confirmation discipline; manages cutoffs, deposits, and cancellation policies.
• High accuracy with traveler names/dates/documentation and payment timelines.
• Calm under pressure; strong service recovery behaviors.

Remote-first communication

• Excellent written proposals and emails; clear inclusions/exclusions and terms.
• Confident on calls/video; adapts tone to B2C vs agency/corporate stakeholders.
• Comfortable working across NA/LATAM/AUS time zones (either shifts or overlap windows).

Experience requirements

• 2–6+ years in tour consulting / tailor-made FIT / DMC / tour operator / premium leisure travel.
• Proven success selling customized European itineraries to North American and/or Australian customers; LATAM exposure is a significant advantage.
• Track record of measurable outcomes (conversion, revenue, margin, repeat rate, CSAT/NPS).

Language requirements

• English fluent (mandatory).
• Spanish or Portuguese (highly preferred due to LATAM market); French/Italian/German are strong additional assets.

Tools & systems (what “ready on day one” means)

• CRM discipline (HubSpot/Salesforce/Pipedrive equivalent): pipeline stages, notes, follow-ups, forecasting.
• Quoting/proposal tools (Google Workspace/M365) and comfort producing client-ready PDFs/itineraries.
• Familiarity with supplier/DMC portals and bedbanks; GDS is optional unless air ticketing is in scope.
• Ticketing/helpdesk (Zendesk/Freshdesk) is a plus for after-sales support.

Behavioral indicators for top performers

• Produces proposals that feel “curated,” not generic; anticipates questions and documents assumptions.
• Thinks in constraints: availability, vineyard booking windows, local regulations, drive-time realism.
• Maintains a structured workflow: checklists, supplier confirmation cadence, and CRM hygiene.
• Protects brand and margin while remaining empathetic during disruptions.

Nice-to-have differentiators

• Luxury/FIT or experiential travel background (wine estates, Michelin, private art historians, VIP access).
• Experience with small groups/special interest series (wine clubs, culinary schools).
• Supplier contracting experience (net rates, allotments, stop-sales, payment terms).
• Deep destination specialization in one or more priority countries (France/Italy/Spain/Portugal).

Freelance Junior Digital Marketing (Remote) — Travel Industry

We’re looking for a Freelance Junior Digital Marketing Specialist to support day-to-day marketing execution for travel offers (trips/stays/experiences). You’ll help run campaigns, publish content, and report performance in a fast-moving, seasonal environment.

Responsibilities

• Support Meta (FB/IG) and Google Ads execution (setup, QA, UTM tagging, creative swaps)
• Coordinate and schedule social/email content aligned to promos and seasonal calendars
• Assist with landing page updates (copy, FAQs, trust elements, offers)
• Produce weekly performance reporting (key KPIs + insights + next actions)

Requirements

• 0–2 years experience (internships/projects welcome)
• Comfortable with KPIs (CTR, CPC, CPA, ROAS, conversion rate)
• Strong attention to detail (dates, pricing, inclusions, cancellation policy)
• Reliable remote communication and ability to meet deadlines

Tools (nice to have)
Meta Ads Manager, Google Ads, GA4, Looker Studio, Mailchimp/Klaviyo, Canva, Sheets, Notion/Asana.

Contract
Remote, freelance; hours and scope agreed weekly/monthly based on deliverables.